Below are Frequently Asked Questions. Please let us know if you have any additional questions not covered on our website.

What will my initial visit be like?

Your initial visit will usually consist of demographic paperwork, insurance verification, and obtaining previous history.

Can my family member/friend join me during the session?

They can with proper consent.

When will I be informed of my diagnosis?

After the assessment process is complete. This usually takes 1 to 3 sessions.

What do I need to bring to my first appointment?

Insurance cards, guardianship/custody papers if applicable, either medication bottles or a list of current medications, and a list of past medications.  If you are being referred, please bring your referral information with you as well (DCBS, Court System, etc.).

What should I do if I'm running late?

You would need to call the office you are scheduled at and let them know you will be late for your appointment.

What is the no-show policy?

The no-show policy is available to you in the Client Handbook. Please refer to this.

I need to refill my medication, what number do I need to call?

The Medline number is 1-866-445-7300. If you are out of refills, you will need to contact our clinic to schedule an appointment with your provider.

Do you have a list of Substance Use Treatment Centers in the area?

Please see the Community Resource page on our website listed under Contacts and Locations.

How can I find out if a clinic is closed due to inclement weather?

Clients can text RESPOND to 85511 to receive notification of clinic closings or go to our Facebook page, Pennyroyal Center (Official Site), to check for updates.