To be treated with dignity and respect.
To receive quality treatment within the Pennyroyal Center’s capabilities regardless of race, religion, sex, age, ethnic background, mental and/or physical disabling condition, or ability to pay.
To be provided confidentiality and protection from any unwarranted disclosure regarding my treatment, unless I have given permission to release information or reporting is required by law.
To be aware of the professional credentials and licensing if required of all individuals providing service to me.
To actively participate in my service planning process.
To be provided clear information about the Center’s procedures for emergencies and after hour’s calls.
To be provided information regarding rescheduling missed appointments.
To be informed verbally and/or in writing about the benefits, risks and side effects of medication prescribed for me.
To consent or refuse treatment/service to the extent permitted by law and to be informed about the possible consequences of my actions.
To expect to receive the necessary services to the best of the Center’s ability.
To expect to receive an explanation about the charges for my services.
To receive any needed explanations about the contents of my medical record.
To request a different clinician in writing.
To use the Center’s grievance procedure, if I feel my rights have been violated.
To get adequate information, including risks and benefits, and to give a written informed consent, before I agree to participate in any research project.
To be informed about the purpose of a videotaped or recorded session, and to give written consent before proceeding with it.